Privacy Policy

MB Cleanings attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why we collect it, how long we store it, and what rights you have. This policy applies to all services and the webshop of MB Cleanings.

The controller responsible for processing your personal data is:

Depending on your interaction with MB Cleanings, we process the following data:

• Identification data: name, first name, address, telephone number, email address
• Vehicle data: make, model, license plate (for detailing appointments)
• Order data: order history, payment details, invoice details
• Technical data: IP address, browser type, pages visited, cookies
• Communication: messages via form, email or WhatsApp

We process your data for the following purposes:

• Fulfilling agreements and orders
• Invoicing and accounting
• Customer service and communication
• Newsletters and promotions (only with your consent)
• Improving our website and services
• Complying with legal obligations

Your data is processed based on:

• Performance of a contract (for appointments and orders)
• Your consent (for marketing, cookies, newsletter)
• Legal obligation (accounting, VAT)
• Legitimate interest (fraud prevention, website security)

We never sell your data to third parties. We only share it with parties that are essential for our services:

• Shopify (webshop and payment platform)
• Courier services (for shipping)
• Accountant and tax advisor
• IT providers (hosting, email)

These parties are contractually obliged to treat your data confidentially in accordance with GDPR.

We do not store your data longer than necessary for the purpose for which it was collected:

• Customer data: up to 7 years after last contact (statutory retention period for accounting records)
• Newsletter subscriptions: until you unsubscribe
• Technical logs: maximum 12 months

Under the GDPR, you have the following rights:

• Right to access your data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw your consent

You can exercise these rights by sending an email to mb.cleaningss@gmail.com.

Our website uses cookies for functional, analytical, and marketing purposes. We ask for your consent via a cookie banner on your first visit. You can adjust your preferences at any time via the cookie settings.

If you believe that we are not processing your data correctly, you can always lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
contact@apd-gba.be

MB Cleanings reserves the right to amend this privacy policy. The most recent version can always be found on this page.